Welcome to RiderGlam’s FAQ section, where we address your most common questions about our premium equestrian apparel and services. As fellow riders, we’ve designed this guide to help you navigate everything from product selection to international shipping with the same elegance and performance you expect from our collections.

About RiderGlam

Who is RiderGlam’s target customer?
Our collections cater to discerning equestrian women who value both performance and style. Whether you’re competing in championship shows, training at your local stable, or simply embracing the equestrian lifestyle, our apparel is designed for riders who demand quality that transitions seamlessly from stable to social events.
What defines RiderGlam’s store style?
We combine European equestrian elegance with practical performance features. Our aesthetic balances classic show ring sophistication (seen in our Cavalleria Toscana shirts and Pikeur jackets) with comfortable stable wear (like our technical breeches and moisture-wicking tops).

Product Information

What makes RiderGlam’s equestrian apparel special?
We carefully curate pieces that offer:
  • Technical fabrics for freedom of movement and moisture management
  • Show-ready elegance with competition-approved details
  • European-inspired designs from trusted brands like Ariat and Cavalleria Toscana
  • Versatile pieces that work equally well for training and social occasions
How do I choose the right size in riding breeches?
Our breeches follow European sizing with detailed measurement charts for each style. Consider:
  • Your regular pants size (we recommend sizing up if between sizes)
  • Whether you prefer compression fit (competition styles) or relaxed fit (training wear)
  • Knee patch vs. full-seat designs based on your discipline
Email our rider-to-rider support at [email protected] for personalized sizing advice.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Why was my credit card declined?
Common reasons include:
  • International transaction blocks (contact your bank before ordering)
  • Billing/shipping address mismatch
  • Insufficient funds
We never store payment information and recommend double-checking your CVV code.

Shipping & Delivery

Where does RiderGlam ship?
We proudly serve riders worldwide except some remote areas and parts of Asia. All orders ship from our Houston headquarters via:
  • Express Standard: $12.95 via DHL/FedEx (10-15 business days)
  • Complimentary Standard: Free on $50+ orders via EMS (15-25 business days)
Why is my international shipment delayed?
While we carefully monitor all shipments, occasional delays occur due to:
  • Customs processing (we include all required documentation)
  • Local carrier delays
  • Weather/seasonal factors
You’ll receive tracking updates via email at every stage. For urgent needs, we recommend choosing express shipping.
Do you offer expedited shipping for competitions?
Our Express Standard option via DHL/FedEx provides the fastest delivery (typically 10-15 days). For last-minute show needs, contact us at [email protected] – we’ll do our best to accommodate time-sensitive requests when possible.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date for unworn, tags-attached items. Simply:
  1. Email [email protected] with your order number
  2. We’ll provide return instructions (customer pays return shipping)
  3. Refunds process within 3-5 business days after we receive items
Note: Final sale items and customized pieces cannot be returned.
My show shirt arrived damaged – what should I do?
We sincerely apologize! Please contact us immediately at [email protected] with photos of the damage. We’ll either:
  • Send a replacement immediately (for in-stock items)
  • Issue a full refund if replacement isn’t possible
Our Rider’s Assurance guarantees your complete satisfaction.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page or contact us at [email protected]. For security, we’ll never ask for your password directly.
Why can’t I access my order history?
This typically occurs when:
  • You’re logged into the wrong account (check your email)
  • You checked out as a guest (contact us with your order number)
  • Our system is undergoing maintenance (rare, usually resolves within hours)

Still have questions? Our team of equestrian enthusiasts is always ready to assist at [email protected]. Ride in style, wherever you are, with RiderGlam.

RiderGlam Headquarters: 1857 Patterson Street, Houston, TX 77026